Shipping policy
Shipping Policy
At Calcote Sumpter, we want your shopping experience to be simple, reliable, and enjoyable. We are pleased to offer free worldwide shipping on every order.
Free Worldwide Shipping
All orders placed through Calcote Sumpter qualify for free shipping, regardless of destination. There is no minimum purchase requirement to receive free shipping.
Estimated Delivery Time
Our estimated delivery time is 7–10 business days after the order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your location, local carrier operations, customs processing, holidays, or unexpected delays.
Order Processing
Orders are typically processed before shipment. During busy seasons, promotional periods, holidays, or unexpected high-volume times, processing may take slightly longer.
Once your order has been processed and shipped, you may receive a shipping confirmation or tracking information if available.
Tracking Information
When tracking information is available, it will be sent to the email address used at checkout. Tracking updates may take some time to appear after the package has been shipped.
If your tracking information has not updated for several days, please allow additional time, as carriers may experience scanning or transit delays.
International Shipping
Calcote Sumpter ships worldwide. International orders may be subject to customs inspections, import duties, taxes, or local fees depending on the destination country.
Any customs fees, import duties, or taxes required by local authorities are the responsibility of the customer unless otherwise stated. These charges are not controlled by Calcote Sumpter.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping details carefully before placing an order.
If you notice an error in your address, contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to update the address.
We are not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
While we work with shipping partners to deliver orders on time, delays may occasionally occur. If your package is significantly delayed, please contact our support team so we can assist you.
If a package is confirmed lost, we will review the situation and may offer a replacement, refund, or other appropriate solution.
Damaged Packages
If your order arrives damaged, please contact us promptly with your order number and clear photos or videos of the damaged product and packaging. We will review your case and provide assistance.
Contact for Shipping Questions
For shipping questions, please contact us:
Email: support@calcotesumpter8233@hotmail.com
Phone: (866) 246-7262
Address: 40 PE-13, Crapaud, PE C0A 1J0, Canada